1. Information We Collect
When you use the usj11 platform, we collect several categories of information to ensure our services run smoothly and securely. This information is grouped into the following key types:
Account Information
During registration, we collect your full name, email address, phone number, and encrypted password. This information is required to create and manage your usj11 account.
Device & Browser Information
We collect technical information such as device type, operating system, browser type, IP address, and screen resolution. This data helps us optimise how the platform displays on your mobile device.
Payment Information
To process deposits and withdrawals in MYR (Malaysian Ringgit), we retain transaction records including payment method, amount, date, and transaction status. usj11 does not store full credit or debit card details — this sensitive information is handled directly by our approved payment processors.
Usage Data
We record in-platform activity such as games played, session duration, pages visited, and betting records. This data is used to improve the user experience and detect any suspicious activity.
2. How We Use Your Information
Processing registrations, logins, deposits, withdrawals, and customer support. Account information is used to verify a user's identity before any financial transaction is authorised.
Detecting and preventing fraud, account misuse, and activities that violate usj11's terms. Usage data and device information help us identify unusual activity patterns.
Analysing how users interact with the platform to improve the design, speed, and functionality of usj11 — particularly for the mobile experience of Malaysian users.
Sending important account notifications, transaction confirmations, and service updates. usj11 does not send promotional emails without user consent.
3. Use of Cookies and Tracking
Usj11 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The following are the types of cookies we use:
- Session Cookies: Required to maintain your logged-in status while using the platform. These cookies are automatically deleted when you close your browser.
- Preference Cookies: Saves your preferred language and display settings so you don't have to reconfigure them each time you visit usj11.
- Analytics Cookies: Helps us understand overall platform usage patterns without identifying individual users.
- Security Cookies: Used to detect suspicious login attempts and protect accounts from unauthorised access.
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of some areas of the usj11 platform.
4. Data Storage, Security & Information Sharing
All usj11 user data is stored on servers protected with SSL encryption and strict access controls. Passwords are stored in hashed form and cannot be read, even by our internal staff.
Account information is retained for the duration the account remains active, and for a prescribed period following account closure to meet Malaysian legal compliance requirements.
Usj11 does not sell, rent, or share users' personal information with third parties for marketing purposes. Information is only shared under the following circumstances:
- With approved payment processors for the purpose of MYR transaction processing.
- When required by law or court order in Malaysia.
- With technical service providers who assist in operating the platform, subject to strict confidentiality agreements.
5. User Rights, Policy Changes & How to Contact Us
Right to Access & Correction
You may request a copy of the personal information we hold about you at any time. If you find any inaccuracies, you can contact the usj11 support team to request a correction. We will process your request within a reasonable timeframe.
Right to Erasure
You may request the deletion of your account and personal data by contacting us. Please note that certain transaction records may need to be retained for a period prescribed under Malaysian law before they can be permanently removed.
Privacy Policy Changes
Usj11 reserves the right to update this privacy policy at any time. Users will be notified of any material changes via in-platform notifications or their registered email address. Continued use of the platform after the effective date of any changes constitutes acceptance of the updated policy.
Contact Support Team
For any enquiries regarding this privacy policy, data access requests, or privacy-related complaints, please contact us at [email protected]. We are committed to responding to every enquiry within a reasonable timeframe and ensuring your privacy rights are fully respected.
Questions About Your Privacy or Account?
Contact the usj11 support team or check our FAQ page for quick answers on privacy, data security, and account management.